Dynata is continuing to see some partners saving invalid completes. Please be careful not to do this, as any partner caught falsifying will be permanently removed from the project. Falsifications will be caught since every completed survey is checked for quality and validity.

This will need to be done any time you start receiving consecutive dead air calls.

Dynata is noticing that you have dead air. Please refresh your page and clear your caches. If dead air persists, then log out and log back in.

When you see an error on your screen while in shift, please send us a simple message from this list: NO PROJECT NO SAMPLE DIALER FULL

Let's make sure your work is valid, Partners. An invalidated survey is deleted and does not count toward your PR (productivity rate). Stick to the script(verbatim), avoid biasing, keep your voice upbeat and conversational sounding, and do not falsify. Falsification will result in permanent removal from the project, and every completed survey is checked for quality and validity.

To enter the calling queue, type either "land" or "cell" depending which your screen says. Then select "Enter Queue" followed by "Ready."

Hi Leonardo, your project for today is GA02 Benchmark which is approximately 15 minutes in length. You are collecting completes from Listed First then Any Registered Voter so be sure to ask "Is there another registered voter I can speak with?" Make every contact with the respondent count and make good use of sample on behalf of the client. Jump into your Intro right away and with CONFIDENCE in your voice, no first question hesitation, and be assertive.

"Pre-shift briefings are very Important for you to join! A pre-shift briefing will be held 30 minutes prior to the start of the shift to help you prepare for this shift. Be sure Zoom is 'allowed' in your browser in the Chrome security settings. Please do not Cancel your shift if you have tech issues trying to come into the pre-shift meeting. We need you to still begin dialing at the top of the hour. Simply message us if you are having tech issues getting in; but still please work your shift. Please log out of interviewer for breaks. IMPORTANT: Do not reach out to Dynata, or any of its clients for any reason! If you do, you will be removed from the Shiftsmart platform. If you have questions, reach out in app. Pre-Shift Zoom - https://shiftsmart.zoom.us/j/95515463977?pwd=S1AzWjRWRDRGWHdzaUZieW1HM0hYZz09 Meeting ID: 955 1546 3977 Passcode: 0123 Helpful Link - http://bit.ly/Dynata_Helper"

Partners, please be cautious when conducting survey, be sure not faslify as this is serious offense and will get you removed from the shift and the platform. Please consults the one note: https://bit.ly/Dynata-OneNote Please see some of the most common forms of Falsification: ● Verbatim: not reading the script verbatim. Paraphrasing, rewording, skipping information, shortening(or lengthening!), and otherwise not sticking to the script. ● Not reading the Monitoring Disclosure, “This call may be monitored or recorded for quality assurance purposes.” ● Interpreting the script for the respondent by changing the wording is also Falsifying. The script must be read 100% verbatim unless instructed otherwise by a Dynata Supervisor (This will always be communicated to you through messaging in app). If it is necessary to re-read a question or part, the Partner must not paraphrase or reword the script. ● Not recording everything exactly as it is said by the respondent in open-ended questions. Make sure to correct spelling and abbreviations before submission. ● Selecting the wrong answer may result in a deduction per occurrence, or it may be considered as falsification. ● Submitting a survey without a respondent on the line. ● Failure to read any question or coding answers not selected by the respondent are considered falsification.

Let's make sure your work is valid, Partners. An invalidated survey is deleted and does not count toward your PR (productivity rate). Stick to the script(verbatim), avoid biasing, keep your voice upbeat and conversational sounding, and do not falsify. Every completed survey is checked for quality and validity.